Frequently Asked Questions
Everything you need to know about shopping at Giant Tiger
What are your shipping options and delivery times?
We offer standard shipping across Canada. Delivery typically takes 3 to 10 business days depending on your location. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We want you to be completely satisfied. Most items can be returned within 45 days of purchase with a valid receipt, provided they are in their original, sellable condition with tags attached.
Which payment methods do you accept?
We accept major credit cards including Visa and Mastercard, as well as Giant Tiger gift cards and popular digital payment options for a secure checkout experience.
How can I track my online order?
Once your order is processed, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order history and status.
Do you offer price matching?
Yes, we are committed to everyday low prices. If you find a lower advertised price from a local competitor on an identical item, we will beat it by one cent as part of our Ad Match Guarantee.
Are your products covered by a quality guarantee?
Absolutely. We stand behind the quality of our products. If a product does not meet your expectations due to a manufacturing defect, please contact our customer service team for assistance.